Other

Additional information may be found at eSRA.lbl.gov/topics.

eSRA training, including links to eLearning modules and published Quick Reference Sheets, can be found at eSRA.lbl.gov/training.

Information about error or validation messages can be found at esra.lbl.gov/topics/validation-messages

You can scroll through this document or use Ctrl + Click on the entry or page number in the Table of Contents to jump to the appropriate section.

Browsers

eSRA is a web-based system; and, as such, is affected by the browser you are using.  The configuration of your machine and the browser settings may still affect how you "see" eSRA.  If you are having difficulty, the first strategy is to select a different browser.  You will find the browser that works best for your individual situation.  Listed here are the browsers and versions reported by the software vendor to be supported within eSRA.

  • For Microsoft Windows XP, Vista, 7,8, Server 2008 R2, and Server 2012, eSRA supports:
    • Internet Explorer: 8 (but sometimes there are problems with tabs lining up)
    • Internet Explorer: 9, and 10 (Internet Explorer 11 not yet supported.)
    • Firefox: latest version
    • Chrome: latest version (but "themes" might cause vertical scroll bars to disappear)
  • For Apple Mac OS X 10.6, 10.7, and 10.8 or later, eSRa supports:
    • Safari: 5 or 6  (Safari 6.1 and 7 not yet supported)
    • Firefox: latest version
    • Chrome: latest version
  • For Apple iOS 5, 6, and 7 (iPhone and iPad), eSRA supports:
    • Safari
  • The following are not yet supported:
    • For Microsoft Windows:
      • Internet Explorer 11
      • Safari
      • Opera
    • For Apple Mac:
      • Safari 6.1 and 7
      • Internet Explorer
The above information provided by Huron Knowledge-based article updated October 2013.

Uploaded Documents 


Why can’t I view an electronic signature on an uploaded document?

  • Background and Cause: eSRA is a web-based system.  The security or other settings of the specific browser you are using for eSRA impacts your ability to view (or not view) electronic signatures within uploaded documents.  When you click to view a document, the system default is to open that document for viewing in another tab or window within the browser.
  • Solutions:
    1. After opening the document in eSRA and discovering that the signature is not displayed, click on 'Download' within that window and open with Adobe or other PDF software.  This usually resolves the problem.
    2. If #1 does not work, you can save the file to your hard drive, then open it with Adobe or other PDF software.  Although it would seem they should behave the same way, sometimes they do not and the signature is Viewable in the saved document.
    3. Although methods 1 and 2 are highly recommended, some people prefer to change the browser settings, but be aware that frequent updates to the underlying browser software have been known to revert those particular settings and you may need to repeat the changes if/when the problem reoccurs.  If you need assistance with this, please contact the LBNL IT Help Desk.  The eSRA Help Desk does not have the expertise to assist.  Conversely, the IT Help Desk is not able to assist with eSRA, so make it clear you are not requesting help with eSRA, but with the ability to view electronic signatures in the browser and eSRA documents are simply an example.

Documents from RAPID


How do I get access to documents uploaded in RAPID 8.8?

  • Documents could not be converted from RAPID to eSRA
  • Read-only security that you now have in RAPID 8.8 does not give you the ability to open uploaded documents.  (This was unexpected.)
  • If you have access to the source document: 
    • Retrieve the source document.  
  • If you do not have the source document available to you:
    • Send email request to Cynthia Sylvester and Linda Nowell 
      • They have been given expanded security in PS 8.8 for this purpose.  
    • Please include a screen shot of the specific document(s) that you need to retrieve from RAPID.
    • They will download the document from RAPID and send it to you by email.

Navigation

 

Back Button - Doesn't 'Save'

  • The back button will navigate you to the previous page; but will not automatically save data.  
  • You need to use the "save" button to manually save your data before going back to a previous page in your proposal, award, or modification. 

A proposal converted from RAPID to eSRA should have been marked "not funded" in RAPID. How do I do this in eSRA?

If proposal is in "Awaiting Response from Sponsor" State:

  • Use activity "Proposal Rejected"

If proposal is in "CO Proposal Review" State, you will need assistance from Site Administrators.  Please submit a help request.  

Option 1: with notification to the PI:

  • Submit help request to move the proposal to the "Awaiting Response from Sponsor" state for the purpose of marking the proposal rejected.  (Make sure we understand this is the reason for the request and we won't ask for the missing information that would be needed if the proposal were moving forward.)
  • Help Desk staff will use Site Administration to change the state and close the help ticket.
  • CO will use the activity "Submission Rejected" which will change the state and send email to the PI with the option of the CO entering comments and/or attachment from the sponsor.

Option 2: without notification to the PI:

  • Submit help request to reject the proposal.
  • Help Desk staff will use Site Administration to change the state to "Proposal Rejected" and close the help ticket.